Insurance Reports for Roof, Storm and Water Damage in Canberra
Making a claim for storm, hail, tree, roof leak or water damage? We inspect, find the cause, make it safe and write the report your insurer needs: photos, findings and itemised repair costs. Across Canberra, Queanbeyan and towns within about an hour.
Call us: 03 8583 2640 or 0426 204 244
What goes in our insurance reports
I’m Victor from Holy Mess Repairs. Insurers and assessors need to know three things: what happened, what it damaged, and what the repair costs. Our reports cover each one with evidence.
- Photos and video of the damage, area by area
- The cause: storm, hail, impact or sudden failure, versus age and wear
- The make-safe record: what we did on the day, with before and after photos
- Itemised repair options and prices
- Relevant standards and regulations where they matter
Fully licensed in Canberra: every job is done by fully licensed tradespeople, either our own Holy Mess team or a fully licensed contractor we organise and manage, and you get a compliance certificate every time.
Reports we write
- Make-safe reports after storms, leaks and impacts. See make-safe and board-up.
- Hail damage reports. See hail damage roof repair.
- Fallen tree damage reports. See fallen tree damage.
- Forensic leak investigations for strata and multi-unit buildings
- Scope-of-works reports for insurer-managed repairs
- Pre-arrival estimates from your photos and the assessor’s report
If a builder or contractor caused the problem, see our expert witness and building dispute reports.
How we quote
We don’t publish a price list, because every report is different. Call for a free phone estimate, or send photos and videos on WhatsApp to 0426 204 244.
How it works
- Tell us what happened. And who the report is for. Send photos and videos on WhatsApp.
- We inspect. On the roof, with a drone, in the roof space, with moisture and dye tests where needed.
- We document it. Photos, the cause, and the standards that apply.
- We price it. Itemised repair options with prices.
- You get the report. Ready to send to your insurer or assessor.
Real reports from our jobs (names and addresses blacked out)
- Report (insurance scope of works), Chisholm ACT (2025-07): Scope-of-works report for an insurance-managed roof repair in Chisholm, Canberra. After a site visit we documented the tile roof leaks, wrote a detailed scope, and priced several repair options from about $2,000 to $25,000. Insurers, builders and homeowners get the same clear, impartial information, whichever option they choose.
- Pre-arrival estimate (insurance, from client photos/video), Curtin ACT (2026-03): Insurance repair quote for a roof leak in Curtin, Canberra, prepared before attending from the homeowner’s photos and video and the insurer’s assessment report. We reviewed the evidence, identified likely flashing defects, and priced the repairs with dye testing to confirm the cause. It shows how we can give a quick, evidence-based quote without a first site visit.
- Insurance report (forensic inspection & make-safe), Nicholls ACT (2026-04): Same-day forensic inspection and make-safe report from Nicholls, Canberra. Water was getting into a ground-floor bathroom, and we confirmed the source as badly deteriorated lead flashing where the first-floor roof meets the wall. We installed a temporary make-safe on the day and documented everything with before, during and after photos and video.
- Insurance report (permanent repair options), Nicholls ACT (2026-04): Permanent repair options report that follows our make-safe visit in Nicholls, Canberra. It confirms a 2.8 metre section of failed lead flashing at the roof-to-wall junction as the cause of the water getting in, gives the measurements, and compares permanent flashing replacement options with their risks so the insurer could approve the right fix.
- Insurance quote (make-safe), Flynn ACT (2026-03): Insurance make-safe quote from Flynn, Canberra. Blocked gutters and downpipes were overflowing, so the quote covers clearing and flushing the gutters, removing the downpipe bends that standard flushing misses, a flow test, and a roof assessment. Every step lists what could go wrong and how we prevent it, with a total of $2,563 including GST.
- Insurance report (make-safe), Belmont (Geelong) (2026-01): Insurance make-safe report from Belmont, Geelong, after a car hit a garage sectional door and knocked the panels off their hinges. Our team stabilised the door, refitted the hinges and added structural bracing so the property was secure and weather-tight until permanent repairs. The report explains each step and the reason for it, the way insurers and their agents need it.
- Insurance report (forensic leak investigation), Travancore (2026-02): Forensic leak investigation for a strata apartment building in Travancore. Water kept dripping into two units on hot days. Our testing found a new, separate cause: a cracked or disconnected air-conditioning condensate drain in the unit above, which is different from the balcony membrane failure found earlier. This helped the owners corporation direct the repair and the claim correctly.
- Insurance report (make-safe, before/after), Coburg (2026-02): Before-and-after make-safe report from Coburg. A rusted, failed skylight and a gap where the tiles meet the wall were letting water pour into an internal corridor and through the downlights. We tarped and sandbagged both areas to make the home watertight and checked the wet downlights for electrical safety, with photos of every step.
- Insurance report (emergency make-safe), Bonnie Brook (2026-03): Emergency make-safe report from Bonnie Brook in Melbourne’s west. Cracked and missing mortar on the ridge capping was letting rain into the home. We recorded the damage on video, then installed a heavy-duty tarp over the leak area, positioned so water runs off properly, to protect the inside until the ridge can be permanently rebedded and repointed.
- Insurance report (site inspection & clearance), Euroa (2026-03): Site inspection and clearance report from Euroa, in regional Victoria, after an old metal pergola collapsed against a boundary fence. We photographed the failed trusses and corrugated iron, brought in equipment to handle the heavy stone blocks and twisted steel, and cleared the site safely, with the documentation an insurance claim needs.
- Insurance report (temporary mitigation), Newborough (2026-03): Insurance leak report from Newborough in Gippsland. Water was coming into the hallway because the tiles had become porous, the sarking underneath was torn, and a valley over-bedded with mortar was damming rainwater under the tiles. We removed the excess bedding, storm-sealed the area, and recommended permanent tile and sarking repairs.
- Insurance report (emergency weatherproofing), Traralgon (2026-03): Emergency weatherproofing report from Traralgon. Several roof tiles had shifted or had broken lugs, so they no longer locked together and water could get in. We realigned the tiles where possible and secured a heavy-duty 3.6 by 3.6 metre tarp over the worst section to stop further internal damage until permanent repairs.
See every published report on our real roof reports page.
Areas we cover
We cover all of Canberra and the ACT, plus the towns within about an hour’s drive of the city, including the NSW towns around Canberra. Our Canberra base is at 4/9 Dines Place, Bruce ACT 2617.
Towns we cover include:
- Queanbeyan and the south: Queanbeyan, Jerrabomberra, Googong, Michelago and Bredbo
- North and Yass Valley: Hall, Sutton, Gundaroo, Murrumbateman, Yass and Binalong
- East: Bungendore, Captains Flat, Tarago and Braidwood
- Federal Highway: Collector, Gunning and Goulburn
Not sure if your town is in range? Call 03 8583 2640 or 0426 204 244 and ask.
Why Holy Mess Repairs
- Fully licensed in Canberra. Every job is done by fully licensed tradespeople, with a compliance certificate for the work every time. Insured through BizCover.
- 4.5 stars from 124 Google reviews.
- Honest about the cause, and about what it will cost.
- Options with prices, so you can choose.
- Photos before and after, every job.
HOLYMESS PTY LTD · ABN 31 666 327 813
How we quote
Call or email us and I’ll give you a free estimate over the phone. There’s no fee for the estimate. Once you’re happy with it, we send you a written document that explains what to expect, the likely scenarios and what each one costs, plus the quality of work and the warranty. That way you know exactly what you’re getting before we arrive.
Send us photos and videos on WhatsApp: 0426 204 244. Send as many as you can. The more we see, the more accurate the estimate.
Canberra insurance reports FAQs
Will the insurer accept your report?
We give insurers the evidence they need, but whether a claim is accepted is always up to them.
Can you do the make-safe and the report on the same visit?
Yes. Most of our make-safe visits end with a written report and photos.
Can you quote from photos?
Often, yes. We can prepare a pre-arrival estimate from your photos and video and the assessor’s report.
Are you licensed in the ACT and NSW?
Yes. Every job in Canberra and the surrounding NSW towns is done by fully licensed tradespeople, and you get a compliance certificate for the work every time. We’re insured through BizCover.
Do you cover my town?
Yes, if you’re in Canberra, the ACT or a town within about an hour’s drive, including the NSW towns around Canberra. That includes Queanbeyan, Jerrabomberra, Googong, Hall, Sutton, Murrumbateman, Gundaroo, Yass, Bungendore, Braidwood, Michelago, Collector, Gunning and Goulburn. Not sure? Call 0426 204 244 and ask.
Do you charge for a quote?
No. Call or email us and we’ll give you a free estimate over the phone, with no fee for the estimate. Send photos and videos on WhatsApp to 0426 204 244 and we’ll follow up with a written document setting out the likely scenarios, the cost of each and the warranty.
Need an insurance report? Call us
Send us photos and videos on WhatsApp to 0426 204 244, or call for a free phone estimate.
Call Victor and the team: 03 8583 2640 or 0426 204 244
Holy Mess Repairs · Canberra base: 4/9 Dines Place, Bruce ACT 2617 · Main office: 19 Chivers Rd, Templestowe VIC 3106 · Serving Canberra, Queanbeyan and towns within about an hour