Emergency Plumber in Melbourne and Regional Victoria
Pipe burst? Water through the ceiling? No hot water at all? Call us now. We answer 24 hours a day, and we come to fix it, not just turn off the water and leave you without it until Monday. All of Melbourne, plus regional towns within about 2 hours.
Call now, 24/7: 03 8583 2640 or 0426 204 244
We fix it that night, not just isolate it
I’m Victor from Holy Mess Repairs. A lot of after-hours plumbers will come out, shut the isolation valve and leave. The leak stops, but so does your water, and you’re paying a second call-out to get it fixed.
We do it differently. Our plumbers carry the parts to actually repair burst pipes and get hot water going on the spot: copper and PEX pipe and fittings, valves, flexible hoses, hot water elements, thermostats and relief valves, and cistern parts. The goal is that when we leave, the water’s back on and the problem’s fixed.
And the phone is genuinely answered 24/7 by a real person.
What counts as a plumbing emergency?
- A burst or split pipe, inside or outside
- Water coming through a ceiling or wall
- No hot water
- A leak you can’t stop, or a toilet that won’t stop running and overflowing
- A water meter spinning when every tap is off
- Sewage backing up into the house
- A leaking hot water tank
Not sure if it can wait? Call and ask. We’ll tell you honestly.
Before we get there
- Turn off the water at the main stop tap, usually near the water meter at the front boundary. For a single fixture, use its isolation valve.
- Turn off the power at the switchboard if water is near light fittings, power points or appliances, and only if it’s safe.
- Turn off the hot water system (switch or gas) if the leak is on the hot side or the tank is leaking.
- Catch and move. Buckets, towels, and move valuables away from the water.
- Take photos for your insurer.
- In a life-threatening emergency, call 000.
How our emergency plumbing works
- You call, we answer. Any hour. We’ll talk you through finding the stop tap if you haven’t already.
- We confirm the cost on the phone before we head out.
- We find the cause. Burst joint, failed hose, split pipe, failed valve or hot water fault.
- We repair it on the spot with the parts in the van, and get your water back on.
- Photos and notes for you and your insurer, plus a price for any follow-up work.
After-hours emergency pricing, up front
After hours there’s a $330 call-out fee, and the minimum charge for an on-the-spot repair is $550. We tell you that on the phone, before we come, so there are no surprises at the door. If a job is bigger than an emergency fix (for example, re-piping a section of the house), we’ll make it safe, get water back where we can and price the rest before starting.
Burst pipes and insurance
Sudden burst pipes and the water damage they cause are often covered by home insurance; gradual leaks and wear usually aren’t. We photograph the cause and record what we found and repaired, so your insurer has what it needs. Whether a claim is accepted is up to your insurer.
Water stain that keeps coming back? See our leak detection and dye testing. Hot water problem that isn’t urgent? See hot water repairs and replacement. Drain blocked? See blocked drains.
Melbourne and regional Victoria, within about 2 hours
We cover all of Melbourne, plus the towns within about a 2-hour drive of the city:
- Geelong, Bellarine and Surf Coast: Geelong, Lara, Ocean Grove, Queenscliff, Torquay, Anglesea and Colac
- Mornington Peninsula: Frankston, Mornington, Rosebud and Sorrento
- West and Ballarat: Melton, Bacchus Marsh, Ballan and Ballarat
- Macedon Ranges and Goldfields: Sunbury, Gisborne, Woodend, Kyneton, Daylesford, Castlemaine and Bendigo
- North: Wallan, Kilmore, Seymour and Euroa
- Yarra Valley and Yarra Ranges: Lilydale, Yarra Glen, Healesville, Warburton, Kinglake and Marysville
- West Gippsland and Latrobe Valley: Pakenham, Drouin, Warragul, Moe, Morwell and Traralgon
- Bass Coast and South Gippsland: Phillip Island, San Remo, Wonthaggi, Inverloch and Leongatha
Not sure if your town is in range? Call 03 8583 2640 or 0426 204 244 and ask.
Why Holy Mess Repairs
- Genuinely 24/7. A real person answers.
- Parts in the van to fix bursts and hot water on the spot.
- Upfront after-hours pricing: $330 call-out, $550 minimum on-the-spot repair.
- Licensed for all plumbing work in Victoria, including gasfitting and drainage. Roof plumbing licence 32176.
- Insured through BizCover.
- Around 4.4 stars from 120+ Google reviews.
HOLYMESS PTY LTD · ABN 31 666 327 813
Non-urgent jobs: how we quote
Call or email us and I’ll give you a free estimate over the phone. There’s no fee for the estimate. Once you’re happy with it, we send you a written document that explains what to expect, the likely scenarios and what each one costs, plus the quality of work and the warranty. That way you know exactly what you’re getting before we arrive.
Send us photos and videos on WhatsApp: 0426 204 244. Send as many as you can. The more we see, the more accurate the estimate.
Emergency plumbing FAQs
Are you really a 24-hour plumber?
Yes. The phone is answered 24 hours a day, 7 days a week, by a real person, and we do repairs at night.
Will you fix it or just turn the water off?
We fix it. Our plumbers carry the parts to repair burst pipes and hot water faults on the spot, so in most cases your water is back on before we leave.
How much is an after-hours call-out?
After hours there’s a $330 call-out fee, and the minimum charge for an on-the-spot repair is $550. We confirm the cost on the phone before we come out.
How fast can you get to me?
It depends on where you are and how busy the night is. We’ll give you an honest arrival time when you call.
Where is my water main stop tap?
Usually near the water meter, at the front of the property close to the boundary. In some units it’s in a meter cupboard. If you can’t find it, call us and we’ll help you over the phone.
Can you fix no hot water after hours?
Yes. We carry elements, thermostats, relief and tempering valves and common gas parts, so many hot water faults are fixed on the spot, including on gas systems.
Is a burst pipe covered by insurance?
Often a sudden burst and the resulting damage are, but it depends on your policy. We provide photos and notes on the cause to support your claim.
What if the leak is inside a wall or under the floor?
We’ll locate it, open up only what’s needed, and repair the pipe. If it needs follow-up making good, we’ll tell you and price it.
Do you cover my town?
Yes, if you’re in Melbourne or within about a 2-hour drive, including Geelong, the Mornington Peninsula, Ballarat, Bendigo, the Yarra Valley and Gippsland. Not sure? Call and ask.
Are you licensed and insured?
Yes. We’re licensed for all plumbing work in Victoria, including gasfitting and drainage (roof plumbing licence 32176), and insured through BizCover.
Do you charge for a quote?
Not for non-urgent jobs. Call or email us for a free estimate over the phone, send photos and videos on WhatsApp to 0426 204 244, and we’ll follow up in writing with the scenarios, costs and warranty. Emergencies attended after hours are charged at the after-hours emergency rates above, which we confirm on the phone first.
Plumbing emergency right now?
Call us now. We answer 24/7.
Visit our Reservoir showroom and warehouse: Unit 10, 236–244 Edwards Road, Reservoir VIC 3073. It’s our working base. Crews load materials there, our equipment and machinery are stored there, and the office is upstairs. There’s also a separate showroom where you can see examples of our roofing, plumbing and renovation work and meet the team. Open 6am to 6pm, 7 days. No booking needed, but call ahead and we’ll make sure the right person is there to meet you.
Holy Mess Repairs · 19 Chivers Rd, Templestowe VIC 3106 · Showroom and warehouse (call ahead): Unit 10, 236–244 Edwards Road, Reservoir VIC 3073 · Melbourne and towns within about 2 hours