Flooded Basement Pump-Out in Melbourne
Basement, cellar or subfloor full of water? Call us now, 24 hours a day. We pump the water out, seal the leaks, run large dehumidifiers to dry the area in 24 to 48 hours, then quote for and carry out the long-term fix. Across Melbourne and towns within about a 2-hour drive.
Call us: 03 8583 2640 or 0426 204 244
Pump out, seal, dry, fix
I’m Victor from Holy Mess Repairs. A flooded basement is exactly the kind of emergency we’re set up for. We pump the water out, find and seal the leaks, then set up large dehumidifiers to dry the area in 24 to 48 hours. Once it’s dry and we can see everything, we quote the long-term fix and do it.
Every job is done by fully licensed tradespeople, either our own Holy Mess team or a fully licensed contractor we organise and manage.
Why basements and subfloors flood
- Stormwater that can’t get away fast enough in heavy rain, or blocked stormwater drains
- Groundwater pushing through walls and floors
- A failed or undersized sump pump
- Burst or leaking pipes. See burst pipe repairs.
- Roof, gutter or downpipe problems dumping water against the house
- Sewer backing up. See blocked drains.
Long-term fixes we quote
New or upgraded sump pumps, stormwater drainage and pits, regrading and agricultural drains, waterproofing, pipe repairs and gutter and downpipe fixes.
Before we get there
- If anyone is in danger, call 000. For fallen power lines, stay well clear and call your electricity distributor’s faults line.
- Turn off the water at the main stop tap (usually near the meter at the front boundary) if a pipe or fixture is leaking.
- Turn off the power at the switchboard if water is near power points, lights or appliances, and only if you can do it safely without standing in water.
- Smell gas? Don’t use switches or flames, open doors and windows, get out and call the gas emergency line.
- Move valuables away from the water and catch drips with buckets and towels.
- Take photos and videos for your insurer, and send them to us on WhatsApp at 0426 204 244.
After-hours emergency pricing, up front
After hours there’s a $330 call-out fee, and the minimum charge for an emergency repair is $550. We tell you both on the phone before we head out, so there are no surprises at the door. If the job is bigger than an emergency fix, we make it safe first, then give you a written quote for the long-term repair before any more work starts.
Flooding and insurance
Policies treat flood, storm and burst pipe water differently. We photograph the water, the cause and the drying, and write up what we did, so your insurer has what it needs. Whether a claim is accepted is up to your insurer. See also flooding and water damage.
How it works
- Call or WhatsApp, any hour. Send photos and videos of the water to 0426 204 244.
- We pump the water out. Submersible pumps and wet vacs remove the standing water.
- We find and seal the leak. Stormwater, groundwater, a failed sump pump, a burst pipe or a roof or gutter problem: we stop the water getting in.
- We dry it out. Large dehumidifiers and fans dry the area, usually in 24 to 48 hours.
- We quote and carry out the long-term fix. Drainage, waterproofing, a new sump pump or pipe work, quoted in writing first.
Areas we cover
We cover all of Melbourne, plus the towns within about a 2-hour drive of the city:
- Geelong, Bellarine and Surf Coast: Geelong, Lara, Ocean Grove, Queenscliff, Torquay, Anglesea and Colac
- Mornington Peninsula: Frankston, Mornington, Rosebud and Sorrento
- West and Ballarat: Melton, Bacchus Marsh, Ballan and Ballarat
- Macedon Ranges and Goldfields: Sunbury, Gisborne, Woodend, Kyneton, Daylesford, Castlemaine and Bendigo
- North: Wallan, Kilmore, Seymour and Euroa
- Yarra Valley and Yarra Ranges: Lilydale, Yarra Glen, Healesville, Warburton, Kinglake and Marysville
- West Gippsland and Latrobe Valley: Pakenham, Drouin, Warragul, Moe, Morwell and Traralgon
- Bass Coast and South Gippsland: Phillip Island, San Remo, Wonthaggi, Inverloch and Leongatha
Not sure if your town is in range? Call 03 8583 2640 or 0426 204 244 and ask.
Why Holy Mess Repairs
- Fully licensed. Every job is done by fully licensed tradespeople, our own team or a fully licensed contractor we organise and manage.
- Insured through BizCover.
- 4.5 stars from 124 Google reviews.
- Photos of everything. You see the problem before we fix it and the result after.
- Prices before we start. You choose the option.
- Warranty that matches the work.
HOLYMESS PTY LTD · ABN 31 666 327 813
How we quote
Call or email us and I’ll give you a free estimate over the phone. There’s no fee for the estimate. Once you’re happy with it, we send you a written document that explains what to expect, the likely scenarios and what each one costs, plus the quality of work and the warranty. That way you know exactly what you’re getting before we arrive.
Send us photos and videos on WhatsApp: 0426 204 244. Send as many as you can. The more we see, the more accurate the estimate.
Melbourne flooded basement pump-out FAQs
How much is an after-hours call-out?
After hours there’s a $330 call-out fee and a $550 minimum charge for an emergency repair. We confirm the cost on the phone before we come out.
Are you available 24/7?
Yes. Call or WhatsApp 0426 204 244 any time. A real roofer or plumber answers, not a call centre.
How long does a flooded basement take to dry?
Usually 24 to 48 hours with large dehumidifiers, depending on how much water there was and what it soaked into.
Can you stop it happening again?
Usually, yes. Once it’s dry we find why it flooded and quote the fix, such as a sump pump, drainage or waterproofing.
Are you licensed and insured?
Yes. Every job is done by fully licensed tradespeople, and we’re insured through BizCover.
Do you cover my town?
Yes, if you’re in Melbourne or within about a 2-hour drive. That includes Geelong, the Bellarine, Torquay, the Mornington Peninsula, Ballarat, Bendigo, Castlemaine, Kyneton and the Macedon Ranges, Seymour, the Yarra Valley, Healesville, Warburton, Warragul, Traralgon, Phillip Island, Wonthaggi and Colac. Not sure? Call 03 8583 2640 and ask.
Can I see your work before I book?
Yes. Visit our Reservoir showroom and warehouse at Unit 10, 236–244 Edwards Road, Reservoir VIC. It’s open 6am to 6pm, 7 days. Call ahead and we’ll make sure the right person is there.
Do you charge for a quote?
No. Call or email us and we’ll give you a free estimate over the phone, with no fee for the estimate. Send photos and videos on WhatsApp to 0426 204 244 and we’ll follow up with a written document setting out the likely scenarios, the cost of each and the warranty.
Basement flooded? Call now
Send us photos and videos on WhatsApp to 0426 204 244, or call for a free phone estimate.
Call Victor and the team: 03 8583 2640 or 0426 204 244
Visit our Reservoir showroom and warehouse: Unit 10, 236–244 Edwards Road, Reservoir VIC 3073. It’s our working base. Crews load materials there, our equipment and machinery are stored there, and the office is upstairs. There’s also a separate showroom where you can see examples of our roofing, plumbing and renovation work and meet the team. Open 6am to 6pm, 7 days. No booking needed, but call ahead and we’ll make sure the right person is there to meet you.
Holy Mess Repairs · 19 Chivers Rd, Templestowe VIC 3106 · Showroom and warehouse (call ahead): Unit 10, 236–244 Edwards Road, Reservoir VIC 3073 · Serving Melbourne and towns within about 2 hours