Burst pipe in a new estate or an older west-side home? Tarneit, Point Cook, Melton, Craigieburn, Sunbury, Wallan — if water is where it shouldn’t be, let’s clean up your holy mess.

Call 0426 204 244 · WhatsApp your photos — free phone estimate.

We’re licensed plumbers who’ll find the actual break, fix it properly and give you the paperwork your insurer wants. Rated 4.5★ from 124 Google reviews.

New growth-corridor houses are usually PEX or poly in the walls and roof space, with copper or other metals at certain fixtures. Failures we see are often crimp or push-fit fittings, poorly clipped runs, the odd under-slab break, and flexi hoses under sinks and toilets — the classic “came home to a lake”. Older homes in Werribee, Hoppers Crossing, Sunbury and Broadmeadows still throw up copper pin-holes and galvanised mains that have simply rusted through.

These suburbs are close enough that a weekday or after-hours visit is a normal Melbourne-range job, not a regional expedition. Shut the mains at the meter if water is escaping, then send photos.

What we fix

Copper pipe failures. Pinholes, split joints, frozen or work-hardened copper, and old soldered fittings finally letting go
PEX and poly failures. Crimp and push-fit fittings that pop, kinked or rodent-chewed lines, and UV-damaged poly in the yard
Galvanised and old mains. Rusted-out steel supply lines in older homes, usually replaced rather than patched
Under-slab breaks. Located properly, then rerouted through the roof or walls instead of jackhammering the kitchen where we can
In-wall breaks. Behind tiles, vanities and kitchens: we cut a tidy access hole, repair it and leave it ready for patching
Ceiling and roof-space breaks. Hot water lines and flexi hoses in the roof that dump water through the plaster
Flexi hose bursts. Under sinks, vanities and toilets: a common cause of “I came home to a lake”

When to shut the mains

If water is coming out anywhere it shouldn’t, shut the mains first and ask questions later. Your water meter is usually at the front boundary. Turn the tap clockwise until it stops. If water is near power points, lights or the switchboard, turn the power off at the board too (only if it’s dry to reach). Then call or WhatsApp us.

Make-safe vs permanent repair

Make-safe stops the water and gets you running again: a cap, a clamp, a bypass. Permanent repair replaces the failed section (or the whole tired run) so it doesn’t happen again next winter. Sometimes one visit does both. Sometimes the make-safe buys time while insurance approves the proper fix. We’ll tell you which one you’ve got and write down both options.

Insurance: sudden damage paperwork

Most home policies cover sudden and accidental escape of water (a pipe that bursts). Most don’t cover gradual leaks or wear and tear. Insurers want proof: photos of the failed pipe, the cause, the damage, and an itemised quote. We keep the failed section where we can, photograph everything and write it up so your claim isn’t stuck in limbo. We’ll also be honest if it looks like a slow leak rather than a burst.

How it works

Call or WhatsApp 0426 204 244 and tell us what happened and where.
Send photos and videos. The leak or damage, the pipe if you can see it, the ceiling or floor, and your water meter.
Written scenarios. Before we come out you get a free phone estimate and your options in writing: the make-safe, the proper repair, and what we’d do if it were our own house.
We fix it. We find the break, repair it, pressure-test, and send before-and-after photos plus a cause report.

Real work, not made-up local reviews

We won’t invent a local burst-pipe case study. You’ll get photos of your repair. For how we record and fix water damage generally, see the job photo gallery and our Melbourne burst pipe page.

We answer the phone 24/7. These suburbs are generally inside a one-hour run from Melbourne in typical traffic: Craigieburn and Mickleham are often closer, Werribee, Melton, Sunbury and Wallan a little further, Kilmore and Broadford further again. We’ll give you a straight arrival window for your street.

📸 WhatsApp photo box

Send us 3–5 photos or a short video to wa.me/61426204244: where the water is coming from · the damage (ceiling, floor, wall) · the pipe or fitting if visible · your water meter · your suburb. We’ll reply with next steps and a ballpark.

Areas we cover

This page covers Melbourne’s western and northern growth corridor — the Melton, Wyndham, Hume and Mitchell areas — which are a shorter run for our Melbourne team than Geelong, Ballarat or Bendigo. We work across Melton, Caroline Springs, Brookfield, Fraser Rise, Aintree, Cobblebank, Harkness, Werribee, Point Cook, Tarneit, Truganina, Hoppers Crossing, Wyndham Vale, Manor Lakes, Williams Landing, Craigieburn, Greenvale, Mickleham, Kalkallo, Roxburgh Park, Broadmeadows, Sunbury, Wallan, Beveridge, Kilmore, Wandong, Broadford and Donnybrook. If you’re just outside these suburbs, call and we’ll tell you if we can take it.

FAQ

The house is new — can a pipe already burst?

Yes. New pipe can still fail at a fitting, a kink, a badly clipped run or a flexi hose. We’ll find the break, repair it, and give you a clear cause in writing if you need it for the builder or insurer.

Can you come to Wallan or Kilmore the same day?

Often yes, especially if water is actively escaping. Those towns are further up the Hume than Craigieburn, so we’ll confirm timing on the phone rather than promising a suburban-style half-hour arrival.

Should I turn off the water mains?

Yes, straight away if water is escaping. The meter and stop tap are usually at your front boundary. Turn it clockwise until it stops.

Can you give me a price without coming out?

Often, yes. WhatsApp photos and videos and we’ll give you a free phone estimate with written scenarios before we visit. Hidden breaks may need on-site locating to confirm.

Is a burst pipe covered by insurance?

Sudden, accidental bursts usually are. Gradual leaks and wear usually aren’t. We provide photos, a cause report and an itemised quote either way.

Do you have to dig up my slab?

Not always. For many under-slab breaks we reroute the pipe through the walls or roof space instead, which is often quicker and cleaner than breaking concrete.

Are you licensed?

Yes. We’re licensed plumbers, fully insured, and we issue compliance paperwork where required.

Fix the pipe before it fixes your floorboards

Call 0426 204 244 or WhatsApp photos — free phone estimate. Let’s clean up your holy mess.

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Burst Pipe Repair Melton, Werribee, Craigieburn and Wallan